This policy explains how Property Maintenance Squad (ABN 72 995 846 975) collects, uses and looks after your information when you use pmsquad.com.au or get in touch with us. We keep it plain and we keep it short, because that's how we like to be dealt with too.
What we collect
Information you give us. When you fill in a quote or enquiry form, or call, message or email us, we collect what you provide — your name, phone number, email, property address, and details of the job you need done. We only ask for what we need to quote and carry out the work.
Information collected automatically. Like most websites, ours uses cookies and similar technology to understand how it's being used. We use Google Analytics to see things like which pages are visited, how people arrive, rough location (city/region, not your exact address) and the type of device used. This data is aggregated and isn't used to personally identify you. If we run social media advertising, we may also use an advertising cookie such as the Meta (Facebook) Pixel to measure and improve those ads.
How we use it
- To respond to your enquiry, prepare a quote and carry out the work.
- To keep you updated about your job, including sending photos on completion.
- To understand how the website is used so we can make it better.
- To measure and improve any advertising we run.
Who we share it with
We don't sell your information. We only share it where it's needed to do the job or run the business:
- Our cleaning partner, where you've asked for cleaning or water-damage work that we coordinate on your behalf.
- Licensed trades, where a job needs one and you've asked us to arrange it.
- Service providers that help us run the site and business — for example our website host, email provider, and Google Analytics. These providers handle data on our behalf.
Cookies, and how to turn them off
Cookies are small files a website stores in your browser. Ours are used for analytics and, if we advertise, for measuring ads — not for anything sneaky. You can clear or block cookies anytime in your browser settings, and you can opt out of Google Analytics specifically by installing Google's Analytics Opt-out Browser Add-on. Turning cookies off won't stop you using the site.
How we look after it
We take reasonable steps to keep your information secure and to hold it only as long as we need it — to do the work, keep proper business records, and meet our tax and legal obligations. When we no longer need it, we dispose of it securely.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Just get in touch using the details below and we'll sort it out. We handle personal information in line with the Australian Privacy Principles.
Contact us
Questions about this policy, or a request about your information? Reach us at info@pmsquad.com.au or 0494 301 215.
We may update this policy from time to time. Any changes will appear on this page with a new "last updated" date.